Your privacy is our top priority at ok win. Reading this policy will tell you what data we hold, why we hold it, and how we keep it safe.
1. Introduction
Ok win is a trusted online gaming platform in Bangladesh. When we provide you with our services, we naturally receive certain personal information. This privacy policy sets out, with complete transparency, what data we collect, how it is used, where it is stored, and what rights you have.
This privacy policy applies to all ok win services — including the website, mobile app, and other digital platforms. By creating an account with ok win, you agree to this policy, so it is important to read it in full before registering.
Ok win's privacy policy is built in accordance with international data protection standards. We believe protecting each user's privacy is not just a legal obligation — it is our ethical responsibility.
For any significant changes to this policy, we will notify you via your registered email and display a notice on the platform.
2. What information we collect
Ok win only collects information that is necessary to deliver our services, ensure security, and meet legal obligations. We never ask for data we do not need.
| Data Types |
Example |
Reason for collection |
| Identity Information |
Name, date of birth, national ID |
KYC Verification & Age Confirmation |
| Contact Information |
Email, phone number, address |
Account Management & Support |
| Financial Information |
Mobile banking number, transaction history |
Payment Processing |
| Gaming Information |
Game history, bet amounts, wins/losses |
Service Improvement & Responsible Gaming |
| Device Information |
IP address, browser, device model |
Security & Fraud Prevention |
ok win never stores your full password or payment PIN. Payment information is kept in encrypted form on a separate, secure server.
3. How information is collected
Ok win collects information through various methods. We are fully transparent about each of them:
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Direct registration: Information you provide when creating an account — your name, phone number, email, and date of birth.
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Transaction Processing: Payment details are automatically recorded during deposits and withdrawals.
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Game Usage: Data on which games you played and how long you played is automatically recorded by the gaming system.
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Cookies & Tracking: Cookies and similar technologies are used while browsing the website.
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Support contact: When you reach out via live chat or email, a record of the conversation is kept.
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Third-Party Verification: Your information may be verified with authorized institutions for identity verification purposes during the KYC process.
4. Use of collected information
Ok win uses your information solely for the purposes listed below — nothing more:
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Creating and managing your account and verifying your identity.
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Processing deposits, withdrawals, and other financial transactions.
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Personalizing your gaming experience and showing promotions based on your preferences.
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Detecting and preventing fraud, money laundering, and other illegal activities.
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Providing customer service and resolving your complaints.
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Monitoring unusual gaming patterns to ensure responsible gaming.
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Meeting legal obligations and reporting to regulatory authorities.
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Identifying and resolving technical issues on the platform.
You can opt out of promotional emails or SMS from ok win at any time through your account settings.
5. Data sharing policy
Ok win never sells your personal information to advertisers or third parties. However, in certain limited situations, data may be shared:
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Payment Providers: Necessary information is shared with payment partners such as bKash, Nagad, and Rocket to process transactions.
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Identity Verification Service: Limited data may be shared with approved verification services as part of the KYC process.
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Legal Obligations: We may be required to provide information under court order or at the direction of a regulatory authority.
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Technology Partners: Anonymized data may be shared with trusted technology partners for cybersecurity and fraud prevention purposes.
In every case, third parties are contractually bound to uphold ok win's privacy standards and may not use the data they receive for any other purpose.
6. Cookies policy
Ok win uses cookies on its website. Cookies are small data files stored in your browser that help enhance your experience.
Essential Cookies
Analytics Cookies
Preference Cookies
Security Cookies
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Essential Cookies: Essential for maintaining your login session and platform security. These cannot be disabled.
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Analytics Cookies: Understanding how users interact with the site. This data is anonymized.
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Preference Cookies: Remembering your language, theme, or other preferences.
You can delete existing cookies or block new ones at any time through your browser settings. However, some essential features may not function properly as a result.
7. Data security measures
Ok win uses industry-standard technology to keep your data secure. The core pillars of our security framework are:
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256-bit SSL Encryption: Every data transfer on the website and app is encrypted.
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Separate Data Servers: Financial and personal information are stored on separate, secured servers.
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Two-Factor Authentication (2FA): The ability to add an extra layer of security to your account.
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Regular Security Audits: Third-party experts regularly audit our systems.
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Suspicious login alert: You will receive instant notifications for logins from new devices or unusual activity.
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Restricted access: Only authorized ok win staff may access the required information.
No system is 100% immune to intrusion. That is why you should keep your password strong and never share it with anyone.
8. Data retention period
Ok win does not retain your data indefinitely. Each category of information is subject to a defined retention policy:
| Data Types |
Retention period |
| Account Information |
5 years after account closure |
| Transaction Records |
7 years (legal requirement) |
| Gaming History |
3 years after account closure |
| Support contact |
2 years after last contact |
| Cookies Data |
30 days to 2 years (depending on type) |
Once the retention period ends, your data is securely deleted or anonymized so you can no longer be identified.
9. Your rights
You have full control over your data at ok win. You can exercise the following rights at any time:
Right to Access: You can request to see what information we hold about you.
Right to rectification: You can request corrections to any inaccurate or outdated information.
Right to Erasure: You can request deletion of your data under certain conditions.
Right to Restrict Processing: You can request that we stop using your data for specific purposes.
Right to Portability: You can export your data in a structured format.
Right to Object: You can object to the use of your data for marketing or profiling purposes.
To exercise any of your rights, contact our support team. We will respond to your request within 30 business days.
Some data may not be possible to delete due to legal obligations. In such cases, we will inform you of the reason.
10. Protection of minors
Ok win is strictly for users aged 18 and above. We never collect data from or provide services to anyone under the age of 18.
Age is verified at registration. If it is later found that a user is underage, their account will be immediately suspended and all associated data will be deleted.
If parents or guardians believe their child is using ok win, please contact our support team immediately. We will take swift action.
11. Policy changes
Ok win may update this privacy policy from time to time. Reasons for changes may include:
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Requirements to comply with new laws or regulatory guidelines.
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Introduction of new technologies or services.
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Improving our policies based on user feedback.
For significant changes, we will send a notice to your registered email 30 days in advance. Continued use of the site after any changes takes effect will be considered your acceptance of the updated policy.
12. General inquiries
No, never. ok win does not sell your personal information to third parties under any circumstances. Your data is used solely to provide services and meet legal obligations.
After an account is closed, certain information must be retained for a specified period due to legal requirements. For example, transaction records are legally required to be kept for up to 7 years. Once the retention period expires, all data is securely deleted.
For technical reasons, some data may be processed on international servers. In all such cases, international data protection standards are followed and we work only with trusted partners.
Contact our support team and submit a data access request. After identity verification, a copy of your data will be provided within 30 business days.
Yes, absolutely. You can opt out of promotional emails and SMS at any time by updating your notification preferences in Account Settings. Please note that essential account notifications cannot be disabled.